Contact
However you want to reach us.
Support is staffed twenty-four hours a day, every day, in English, Mandarin, Japanese and Bahasa Indonesia. Fraud reports are answered first, always.
Get in touch
Pick a channel.
In the app
The fastest route. Secure message with your adviser or support, with your account context already attached.
By phone
+44 7307 348401 · personal and business.
Lines open 24 hours, 7 days a week.
By email
hello@oceanspacificgroup.com · general enquiries.
Please never send full card or account numbers by email.
In a branch
Ninety-six branches across thirty-four markets. Walk in, or book a slot and skip the wait.
Media & press
press@oceanspacificgroup.com · responses within one business day.
Accessibility support
Text relay, British and French sign language interpretation, and documents in large print or braille on request.
Urgent
Lost your card, or think something is wrong?
Freeze the card in the app immediately, then call us. The fraud line is answered ahead of every other queue, day or night. We will never call you and ask for your PIN, your passcode or a transfer to a “safe account”.
Branch & line hours
When we are open.
| Branches | Phone support | |
|---|---|---|
| Monday – Thursday | 09:00 – 17:00 | 24 hours |
| Friday | 09:00 – 18:00 | 24 hours |
| Saturday | 09:30 – 13:30 | 24 hours |
| Sunday | Closed | 24 hours |
| Public holidays | Closed | 24 hours |
Local branch hours vary by market; check your branch page in the app before travelling.
Our offices
Where to find us.
-
London — head office
12 Chiswick High Rd, London, W4 1TH, United Kingdom -
United States
718 Highway 4, Arnold, CA 95223, United States of America -
Africa
Lot 3698, Près de la Paroisse Saint Ambroise, Abidjan, Côte d’Ivoire -
Asia
#13, Street 302, Sangkat Boeung Keng Kang I, Khan Chamkarmorn, Phnom Penh, Kingdom of Cambodia
Send a message
Tell us what you need.
We reply to general enquiries within one business day. For anything about a specific account, please message us from inside the app instead so we can verify who you are.
For your security, please do not include your account number, card number, PIN or any security code in this form. If your query is urgent or relates to suspected fraud, call us on +44 7307 348401 instead.
Not a client yet?
Opening an account takes about eight minutes and you can do the whole thing from your phone.